Why use us?
Our Team of Dedicated Support Workers
All our Support Workers are trained in accordance with CQC (and Ofsted regulations where relevant to an educational setting).
During interview, prospective staff are assessed to ensure they share our high ethical standards and values and that they're ready to put these values into action with person centred thinking. Safeguarding those in our care is our priority; all members of staff undergo an enhanced CRB disclosure, their references are thoroughly checked and they receive Safeguarding training as part of their induction.
On commencement of employment, all staff undertake a comprehensive induction programme including the current mandatory subjects; First Aid, Health and Safety, Manual Handling, Lone Working and any appropriate identified specific training such as challenging behaviour intervention protocols or medication.
An ongoing training programme is undertaken throughout the employment of each Support Worker, ensuring they are equipped for the services they provide.We work closely with local colleges to ensure that all staff complete an NVQ (or equivalent).
All staff are in constant contact with the management team and receive formal supervision on a structured and monitored basis. This time is used to ensure staff are working towards all policies and procedures and to ensure an effective person centred service is provided.
We currently have Support Workers available throughout the East and West Midlands as well as the West Country and Wales
Our Excellent Customer Service
We operate a round the clock 'On Call' service and respond quickly to incidents and events, workingwith the service user to provide practical and creative solutions to complex issues.
All clients and services users have a regular point of contact. We are able to draw on the expertise and services supplied throughout the SENAD Group to create the perfect package of support.
Each service user's needs are carefully assessed and a support package is put together to meet these needs and wishes.
We are honest and genuine and apply a person centred approach to all that we do; we work hard for our service users forming a circle of support around them.
Service users can choose staff with the experience and qualifications to meet their needs. We're interested in listening to the views of our service users with regard to our support and we use this information to improve wherever possible
Our Unrivalled Reputation
The SENAD Group have been successfully providing specialist education, care and support for 8 years to over 132 local authorities.
Our Realistic Pricing
We have a fair pricing strategy that ensures we are competitive but that we also have the flexibility to provide innovative solutions to the most complex problems.
Our Robust Quality
Our quality assurance procedure ensures the continuous high quality of our service. This includes:
- Individual annual staff performance appraisals
- Regular reviews undertaken with service users and their families
- Regular group staff meetings
- Quality Assurance questionnaires sent to service users and staff
- A comprehensive complaints procedure
|
